WEB PAGE UPDATE – AUGUST 2015 DRAFT (needs Both licence No’s as part of web page)
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24/7 TOWING SMASH REPAIRS PANEL BEATING
The name Glasson’s has been synonymous with providing high quality customer service in:-
- professional accident support
- vehicle rescue recovery towing services
- specialist services in collision repairs
IT IS REASSURING TO KNOW YOUR QUALITY REPAIRS ARE PROTECTED BY OUR
LIFE TIME GUARANTEE ON WORKMANSHIP
Member of Motor Trader’s Assocation
Since 1953 Glasson’s Body Works Pty Ltd, owned by Lance and Gwen Glasson, quickly established its credentials in servicing the needs of Wagga Wagga and surrounding districts with outstanding service in all facets of vehicle accident management for customers.
Since 1983 the company has continued under the name of Craig Glasson Smash Repairs. Craig, Managing Director, has continued his family’s pursuit of excellent customer service and is proud that the business has been servicing the needs of customers for over 60 years.
Craig Glasson Smash Repairs has been formally recognized by the Wagga Chamber of Commerce Industry Awards by receiving the award of “Employer of the Year” and been a finalist in the “Outstanding Business Award”
The company has the following attributes:-
- Authorised Repairer for all insurance companies
- A professional team of customer service focused staff. My collision repair team are technically qualified and experienced to complete all vehicle repairs to the highest standard ensuring adherence to industry and manufacturer standards and most importantly meeting customer’s expectations
- All vehicle repair work is guaranteed and completed by licensed tradespersons
- Ensure compliance to the Motor Vehicle Insurance & Repair Industry Code of Conduct
For over 60 years Glasson’s has been a leader in the Collision Repair Industry in the Wagga Wagga community and surrounding districts. As a respected member of the community Craig has often been interviewed by TV and the Wagga Wagga Daily Advertiser for input to stories of interest. Recent media coverage was in regard to the changing legislation on vehicle accidents.
24/7 TOWING Tow Truck Operators Licence No.91266
We pride ourselves in providing a prompt, professional and reliable service to the Wagga Wagga community, surrounding districts and intrastate and interstate customers.
- Accident support
- Breakdown Service
- Plant and Equipment Transportation
Whatever your chosen service - our staff are ethical, competent and skilled to ensure professionalism and high quality service.
Our towing fleet is engaged by all major insurance companies to supply towing services.
- Accident support-
- CALL US FIRST ON 02-6921 3281 so we can support you through the accident process!
- Irrespective who is at fault! Get expert advice!
- Being involved in a car collision is often a traumatic experience for those involved. My car rescue drivers pride themselves in being professional and supportive to those involved in the accident and are qualified to retrieve vehicles in any situation.
- My drivers adhere to the responsibilities under the Tow Truck Industry Code and ensure that salvage, retrieval and transportation of vehicles is done safe and ethically.
- We can assist with finding emergency accommodation in Wagga if required.
- Breakdown Service
- My company provides 24 hours road side breakdown service. There is nothing more frustrating than breakdown either in town or on the highway. Call us to arrange prompt assistance on 02-6921 3281
- My fleet of Tilt Trays Trucks includes a twin cab tow truck that can accommodate 6 passengers including your broken down vehicle.
- We have capacity to salvage and transport caravans, motor homes and small to medium trucks.
- We can assistant with providing emergency accommodation in Wagga while your vehicle is being repaired or transport your vehicle to any required destination.
- Plant and Equipment Transportation
- Whatever plant and equipment you need to relocate contact us for an obligation free quote. We can transport anything from shipping containers to tractors!
OTHER TOWING & BREAKDOWN SERVICES
- 24 hour towing – 7 days per week
- Vehicle Recovery
- Caravan and Motor Home Recovery
- Impound Service
- Motor vehicle ‘lock out’ Service
- Petrol supplies to get you to a service station
- Mechanical repairs
SMASH REPAIRS CHANGE TO COLLISION REPAIRS
My company is committed to providing the highest quality vehicle repairs and has been providing this service to customers for over 60 years.
We employ highly qualified staff to ensure professional and prompt vehicle repairs that not only ensures customer satisfaction but meets industry standards
OUR MISSION IS TO REPAIR YOUR VEHICLE TO PRE-COLLISION CONDITION!
WITH AS LITTLE INCONVIENENCE AS POSSIBLE
Your vehicle is often the 2nd major purchase you make during your life. It is important when your vehicle needs repairing that you take it to someone who you can trust and has proven expertise and qualified staff to get the job done right.
- My company is an Authorised Repairer for all insurance companies and we can assist you in preparing your claim.
- Whether your repair is covered by insurance or it a personal vehicle repair be assured that our work is covered by a life time guarantee on workmanship
IT IS GOOD TO KNOW YOUR QUALITY REPAIRS ARE PROTECTED BY OUR
LIFE TIME GUARANTEE ON WORKMANSHIP
COURTESY AND RELIEF CARS
We provide courtesy cars, subject to availability (terms & conditions apply) to our customers in order to make the collision repair of your vehicle as inconvenient as possible. if you are a ‘not at fault’ driver your insurance company may cover the cost of a hire car due to the lost use of your vehicle while it being repaired.
My company as an Authorised Repairer completes prompt high quality vehicle repairs for all insurance companies. A list of some Insurance Companies serviced by my business are detailed below:-
AAI Limited Allianz Australia
Coles Insurance CGU Insurance
OAMPS Insurance Zurich Insurance
Elders Insurance Westfarmers Insurance
Auto & General Insurance Swann Insurance
NRMA Insurance Lumley Insurance
WFI Insurance APIA Insurance
Progressive Insurance QBE Insurance
Youi Pty Ltd Comminsure
Our Collision Repair Team is supported by the following plant and equipment and our policy is to review and update our equipment on an ongoing basis to ensure the latest technology changes in modern vehicles are being utilised in repairing vehicles to the highest standards.
The panel and paint workshops are equipped with all the necessary plant and equipment to undertake high quality repairs and my company is continually reviewing its equipment requirement to ensure our high quality efficiency standards of repairs are maintained. Below is a brief outline of our equipment.
Please find the following information to support my application.
Name: Craig Lance Glasson
Business Name: Glasson’s Body Works Pty Ltd trading as Craig Glasson Smash Repairs
28 Edward Street
WAGGA WAGGA, NSW 2650
ABN: 68000592585
Contact Details: telephone: 02-69213281
fax: 02-69217157
mobile: 0418 692875
email: glassons1@bigpond.com
Background
Riverina areas since 1953. It is a well respected business. In 1981 I became the Managing Director of the company and I have continued my father, Lance’s commitment to high quality customer service in all facets of business operations. The business now trades as Craig Glasson Smash Repairs and I have been running the business for 33 years.
The company is committed to providing high quality service in vehicle repairs and towing services. We employ highly qualified staff to ensure professional and prompt vehicle repairs that ensures customer satisfaction.
Outlined below are details of my businesses attributes and qualification to support my application.
- An Authorised Repairer for all insurance companies
- A professional team of 14 customer service focused staff. My collision repair team are technically qualified and experienced to complete all vehicle repairs to the highest standard ensuring adherence to industry and manufacturer standards and most importantly meeting customer’s expectations
- All vehicle repair work is guaranteed and completed by licensed tradespersons
- Ensure compliance to the Motor Vehicle Insurance & Repair Industry Code of Conduct
- Craig Glasson Smash Repairs has been formally recognized by the Wagga Chamber of Commerce Industry Awards by receiving the award of “Employer of the Year” and been a finalist in the “Outstanding Business Award”
- Provide a 24 hour Tilt Tray Towing service meeting the requirements of reliability and promptness with the ability to rescue and salvage all car types including small to medium trucks and caravans
- My driver’s are experienced and qualified in rescue operations and retrieval of vehicles in different conditions
- Provide relief and courtesy cars to customers
- Member of the Motor Traders’ Association of NSW
The motor vehicle industry is constantly evolving with different materials and technologies used in the manufacturing and repair industry. It is important to keep up-to-date with changes in the motor vehicle industry.
- I am a member of the Motor Traders’ Association of NSW and the Institute of Automotive Mechanical Engineers. I am a qualified and experienced Panel Beater, Motor Mechanic and RTA AUVIS Proprietor/Examiner
- I maintain currency in the motor vehicle repair industry by reviewing publications such as:-
- The National Collision Repairer
- Australian Body Shop
- Australasian Paint & Panel
- The Refinisher
I ensure my technical staff have access to these journals and bring matters of interest to their notice
- I attend trade exhibitions and have completed I-Car Australia course on Blueprinting Process and Damage Discovery. In November 2014 an employee and myself completed two I-Car Australia courses on Hybrid Electric & Electric Vehicles and Structural Straightening Steel
- Car-O-Liner ; Car O-Vision ensures quality of repairs and provide reports to aid our accountability on all structural repairs.
- Spot & Mig Welders including a Pro Spot RR-2000 Inverter Welder
- Autorobot Chassis Aligning and Measuring System
- Dent Removal System Eagle II
- 2 Bake Ovens Booths – Low Bake & Saico
- Hoist
- Fully equipped paint preparation area
- Akzo Nobel Spectrophotometer
- A&AC/Akzo Nobel Automotive & Aerospace Coatings – MIXIT PRO Software
- Infrared Drying Lights – AME
Glasson’s is commitment to environmental sustainability. We recycle all possible waste including plastic panels, metals, paper and cardboard and reclaim solvent in our IST Italia reclaimer.
- The business is supported by the Auto Quote Estimating & Business Management Software System
- This enables us to automatic links to all major insurance companies e-commerce systems
- This system also provides digital imaging and scanning facilities to provided accurate proof of damage, mask up, refinish quality and repair procedure.
- My business is situated in a prime location on Edward Street (Sturt Highway) Wagga Wagga making it convenient for customers.
For over 60 years Glasson’s has been a leader in the Collision Repair Industry in the Wagga Wagga community and surrounding districts. As a respected member of the community I have often been interviewed by TV and the Wagga Wagga Daily Advertiser for input to stories of interest. Recent media coverage was in regard to the changing legislation on vehicle accidents.
Being involved in a car collision is often a traumatic experience for those involved. My car rescue drivers pride themselves in being professional and supportive to those involved in the accident and are aware they not only represent Craig Glasson Smash Repairs but also the insurances companies we do business for.
To further support our ability to provide high quality customer service and meet customer’s expectation the following are extracts from Thank You card received recently.
“I would like to thank you all for the time and effort on helping me with my car and accidents. Thank you for the great service” The Weekes Family
“We would like to thank you for all your help in our moments of “oh dear!”. We appreciate your effort & kindness. Natalie & Emma Ford
Thank you all so much for helping out our daughter Ashleigh today with her Astra. We really appreciate your help. Tony & Jacqueline Day
Craig Glasson Smash Repairs is a Recommended Vehicle Repairer for NRMA, Lumley Insurance and Zurich Insurance and continually meets these insurance company’s Recommended Repairer compliance requirements.
My company’s focus is to support you and your customers through the collision repair cycle - from the initial accident through to getting them back on the road with as little inconvenience as possible. This is achieved with the support of my dedicated and professional team.
I am happy to provide any further information you may require to support my application for consideration as your Preferred Smash Repairer. I was given the Adelaide address from my Business Banking Manager and would appreciate your referring my application to the appropriate manager for consideration – if the Adelaide address in incorrect or alternatively if you could let me know where to send my application. I can be contacted on 02-69213281. Appreciate your assistance with this matter.
The company is committed to providing high quality service in vehicle repairs and towing services.
We employ highly qualified staff to ensure professional and prompt vehicle repairs that ensures customer satisfaction.
Outlined below are some of Craig Glasson Smash Repairs businesses attributes and qualifications
- An Authorised Repairer for all insurance companies
- Member of the Motor Traders’ Association of NSW
- A professional team of 14 customer service focused staff. My collision repair team are technically qualified and experienced to complete all vehicle repairs to the highest standard ensuring adherence to industry and manufacturer standards and most importantly meeting customer’s expectations
- All vehicle repair work is guaranteed and completed by licensed tradespersons
- Ensure compliance to the Motor Vehicle Insurance & Repair Industry Code of Conduct
- Craig Glasson Smash Repairs has been formally recognized by the Wagga Chamber of Commerce Industry Awards by receiving the award of “Employer of the Year” and been a finalist in the “Outstanding Business Award”
- Provide a 24 hour Tilt Tray Towing service meeting the requirements of reliability and promptness with the ability to rescue and salvage all car types including small to medium trucks and caravans
- My driver’s are experienced and qualified in rescue operations and retrieval of vehicles in different conditions
- Provide relief and courtesy cars to customers.
________________________________________
24/7 TOWING SERVICES Tow Truck Operators Licence No.91266
- 6 Tilt Tray Tow Trucks – 1 Truck has a 8.8 metre tray with 7.5 tonne pay load which gives it the capacity to salvage of large caravans and small to medium trucks – this Tow Truck is in demand by other Towing providers due to its capabilities;
The company is committed to providing high quality service in towing services and vehicle repairs. We employ high qualified staff to ensure professional work and customer satisfaction
6 Tilt Tray Tow Trucks – 1 Truck has a 8.8 metre tray with 7.5 tonne pay load which gives it the capacity to salvage of large caravans and small to medium trucks – this Tow Truck is in demand by other Towing providers due to its capabilities;
Another Tilt Tray is ideal for narrow driveways and narrow vehicle retrieval sites. Go Jacks; car trailers; motor cycles trailers are also available.
- Craig Glasson Smash Repairs is a well known, well respected business, in Wagga and surrounding districts which has been recognized for its excellence in customer service.
- Craig Glasson Smash Repairs has been formally recognized by the Wagga Chamber of Commerce Industry Awards and by receiving the award of “Employer of the Year:” and also being a finalist in the “Outstanding Business Award”.
- With our currently fleet of four (4) towing tilt tray vehicles and two (2) sub-contracted tilt trays vehicles, we are able to salvage vehicles in all situations and all conditions.
- Our Tilt-trays are able to transport both motor vehicles and motorcycles damage free; we are also able to salvage in off-road situations. Our Hino tilt tray truck has an 8.8m tray with 7.5 tonne capacity which enables the efficient salvage of large caravans and medium trucks.
- Craig Glasson Smash Repairs and tow truck sub contractors pride themselves in providing a prompt, professional and reliable service to the communities in the Wagga and Cootamundra zones.
- Craig Glasson Smash Repairs have 9 tow truck operators (4 employees and 5 by sub contract arrangement) who are experienced in working with people who are under stress as a result of a motor vehicle accident. They have the ability to engage and assist people from a cross cultural perspective.
- Craig Glasson Smash Repairs has demonstrated its ability to provide a high quality customer focused service for Light Towing to the NSWPF Southern Region by delivery of the Wagg Wagga Zones 1 and 2 as a prior contractor and as the current supplier of services for Cootamundra Zones 3 and 4.
- Craig Glasson Smash Repairs has the necessary experience, knowledge, professionalism and resources to continue providing an excellent service to the NSWPF Southern Region.
- I have the resources to fully supply all the deliverable required for this contract.
- I am confident my referee’s reports will confirm and support my application for this tender. If successful I will provide a high quality professional service to the NSW Police Force